| Title: | Turning lost customers into gold :--and the art of achieving zero defections /Joan Koob Cannie. |
|---|---|
| Author: | Cannie, Joan Koob. |
| Publisher: | Singapore : Singapore Institute of Management, [c1994] |
| Physical: | ix, 131 p. :ill. ;24 cm. |
| Notes: | Reprint. Originally published: New York : AMACOM, 1994. |
| Summary: | |
| Subjects: | Consumer satisfaction Customer services Customer relations |
| Language: | English |